Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We want you to be 100% happy with your shopping experience and we will provide a FREE refund on any item (unless otherwise stated below) within South Africa. We will advise if any fee is due even before you place your order if requested. Please return your item(s) unused and in original condition, as you received it, within 14-days from the date of purchase. Returns can take 8 to 10 days to process.

If you wish to exchange an item for any reason, please place a new order for the items that you want. Please note that it is your responsibility to pay for the return postage costs if you live outside of the South Africa, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected.

• All Item(s) will be inspected upon return
• Item(s) can be tried on for sizing but not worn for activity - Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear
• Item(s) must be returned with all original packaging intact and tags attached. Item(s) returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
• Item(s) returned as unused/unworn, that have clearly been worn, washed or heat moulded will be refused
• Item(s) returned without a returns form fully completed could delay the process of your return
• We cannot accept out-of-date or opened nutrition products
• Do not apply the returns label to the original packaging. Please use a box or parcel bag to package the item rather than applying the label to the item's packaging
• Due to hygienic reasons swimwear, face masks, face coverings, underwear and modesty items may not be retuned or exchanged unless there is some fault of material or a manufacturing default
• We reserve the right to refuse this free service on a case by case basis
• Please retain your proof of postage
• If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
• In the case of partial returns, The Athletes Foot reserves the right to void any discounts and the customer will be liable to pay the full listed price advertised online
• We do not offer an exchange programme at this time, please place a new order
• Please note the life expectancy of any products depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Our products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the product are not replaced.

To start a return, you can contact us at shop@theathletesfoot.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@theathletesfoot.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and swimwear and underwear.

SALE Items

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Please note: If you ordered the incorrect size, we may charge for collection and re-delivery of your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Period

Some refunds may take 7 - 10 days to reflect in your bank account. This is due to various banking institutions systems and operations.